Business Mechanix has had considerable involvement with a number of the leading tertiary .JPG)
institutions throughout New Zealand. This ranges from consulting input that includes acting Executive and management roles, strategic planning, business process reviews and business improvement re-engineering.
Business Mechanix has also supplied considerable technical, database and development support. This involvement includes systems analyst/tester, user support, tier one and tier two technical support and also database administration. Roles have included system implementation, data conversion, day to day trouble-shooting and issues resolution, application updates and fixes, writing SQL scripts and code, data cleansing and updates, analysis and advice on impact of changes in technology, testing and implementing system updates.
Auckland University of Technology.JPG)
Arion Solutions Division is a department of Auckland University of Technology (AUT) which was set up to develop and support the University’s Microsoft based Student Administration software, used both by AUT and a number of other New Zealand Tertiary Institutes.
A Business Mechanix team member was originally contracted to manage the move from outsourcing to in-sourcing of the software support function. The consulting engagement covered advice on closing off the contract with the outsource company, advising customers of the move to in-sourcing, creating new contracts for the customers, business process review on the support services provided by the outsourcer and eventually the creation of a new internal support function to Arion Solutions Division. The role included engaging contractors to supply the initial software support services and eventually recruiting a permanent team to perform the function long-term. After the function was in-sourced, Business Mechanix’s role was .JPG)
to manage the support and maintenance function for the customers and bed down the processes and team over a 12 month period.
Our team member continues to consult to Arion Solutions Division in a Project Managing role. Projects include Release Management, Internal Infrastructure & Environments and Configuration Management following ITIL Best Practice methodologies.
Whitecliffe College of Art and Design
Business Mechanix assisted Whitecliffe plan a strategy for an upgrade from Microsoft CRM 1.2 to 3.0. Following this our team performed the entire upgrade including end-user training, documentation and the technical Microsoft CRM Upgrade.